Contact us

VIVEPORT: 

Please submit a Support ticket for us to assist you.

For users located in China, please reach out to the Online customer support who are available on working days 10:00-17:00(GMT). Go to the Chinese customer support here to get support in Simplified Chinese.

Contact VIVE:

If you need VIVE Hardware assistance such as wireless adapter issue, HMD not tracking, base station, or damaged hardware. 

Please contact VIVE Support. VIVE support will guide you through troubleshooting steps and set up RMA for you if necessary. 

Technical difficulties: 

To report a technical issue, simply go to Settings in VIVEPORT Desktop App, and Report issue.

If you are unable to install the VIVEPORT Desktop App, kindly download the attached "ViveportFeedback" tool and report your issue, this tool will collect the logs related to Viveport desktop App and send to us for further analyasis.

Or, simply submit a Support ticket for us to assist you.