Before signing up as a VIVEPORT Infinity member, make sure you have installed the most up to date VIVEPORT Desktop App. Also make sure that you fully understand the Infintiy Subscription plans.
What is the difference between Infinity and Infinity Vista?
What's the difference between monthly, annual, and annual with monthly payment?
Download the latest VIVEPORT Desktop App on: https://www.vive.com/us/setup/pc-vr/
(As of April 2nd 2019, VIVEPORT’s Original Subscription service has been replaced by VIVEPORT Infinity)