What do I do if an App crashes during launch?

Launch and Crash

Please Note:

This issue occurs specifically on intel CPU based systems. Please check your system specifications before

changing environment variables in Windows.

1. Please check your system time from Control panel> Date and time > Make sure your system time syncs with your time zone.  
   
   
2. Please check if your system requirement meets the Application requirements shown under VIVEPORT STORE.  
   
   
3. Some anti-virus software will misclassify Viveport Desktop components, and cause the program to crash. If your anti-virus / security program alerts when you install or use Vive, then you need to configure it to allow VIVE, or temporarily disable the anti-virus software.
   
   
4. If the steps above do not resolve your issue, try to change the environment variables on your PC:
   
   • To configure your environment variables, click the Start button, then type "environment properties" into the search bar and hit Enter. In the System Properties window, click "Environment Variables."
     
     
     
   • Click on the variable 'OPENSSL_ia32cap', click "Edit". If you don't find the variable 'OPENSSL_ia32cap', click on 'New...' to add it.
     
     
     
   • Change or set the value to '~0x200000200000000', and click "OK."
     

If the App still crashes after going through the above methods, please report an issue to Viveport customer support. Here's how:

On your PC's Viveport Desktop application, go to the 'Settings' page, use the “Report Issue” button to send a log to us to diagnose the problem: