User may not receive the installation package email after creating a new branch

February 20, 2019 05:59
Updated

Symptom

After creating a new branch on VIVEPORT Arcade Portal website and didn’t get the mail for a while, it’s possibly that the mail was regarded as a spam by mail server or inbox.

Solution

Use one of the following methods

Method 1: Check spam mail box

Please check the spam mail box. If the installation package email in the spam box, please feedback which mail server is it.

Method 2: Resend the mail to other email address

Please resend the installation package email to another email address, and then check mailing history on web page to make sure the mail has been sent to that email address.

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