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VAM Host popups "Initialization Failed" after importing Conf file on new PC

VIVEPORT Arcade Admin
Updated

Symptom

If you import the same Conf file of the branch that had been used on another PC to the VAM Host on different or new PCs, it will popup this error. 

 

Solution

Revoke the binding on Arcade web portal

  1. Login https://arcade.viveport.com/
  2. Go to Location Management under Admin Console and find the branch ID that you encounter this issue
  3. Click the trash can icon on the right of Host device to revoke the binding with this devicemceclip0.png
  4. Click "OK" in the confirm dialog.
  5. Import Conf file on Viveport Arcade Manager on the new PC and the problem should be gone.

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