On your computer, open your web browser and go to HTC account website account.htcvive.com. Click the Forgot your password link below the login button.
Please make sure you reset with your HTC Account email address or phone number that you used during account registration, not the ones that you used at some of HTC services (eg. Payment receipt). If you don’t remember your HTC Account email address or phone number, please contact customer services.
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