If you choose to receive PIN code by email, please check first if it is in your junk/spam mailbox. If you choose to receive via text message, make sure your telecom service is available. Delivery speed and availability of PIN code might vary in different areas and service providers. If you still cannot receive PIN code, this depends primarily on whether you set up a recovery email or phone. If you have, you can have the code sent to your recovery email or phone as back-up.
If the above steps did not solve the problem, kindly contact us, our customer support agent will get in touch with you shortly.