By registering VIVE Enterprise Advantage program, you will receive access to VIVE Enterprise software, service, and support.
The Advantage activation key is provided to customers that purchased a commercial Advantage program, you can find it in your Advantage/Advantage+ Pack if you purchased it from a physical store. If you purchased Advantage/Advantage+ Pack online, the key was sent to the email address you provided.
Registering the device serial number only grant user access to the Content Management Platform but does not include the commercial warranty (Advantage program).
Follow the steps below to register your devices with device serial number and Advantage Activation Key.
On your web browser, go to https://enterprise.vive.com/us/dms/ to sign up for a VIVE Enterprise account.
Important: Use an email address to sign up. VIVE Focus and VIVE Focus Plus only supports logging in using an email address.
For registering device serial number, please login to the Enterprise portal, go to the Device Registration tab and click Register Devices
Enter your headset’s serial number, location of purchase, and purchase date. VIVE Advantage Activation Key is optional field, you can also register the serial number first and fill in the Advantage Activation Key for the device later.
Note: If you can’t find the serial number of your headset, hover over “To find the serial number, visit here” to check the example.
Note: For VIVE Advantage Activation Key, you can find it in your Advantage/Advantage+ Pack if you purchased it from a physical store. If you purchased Advantage/Advantage+ Pack online, the key was sent to the email address you provided. The S/N, location, and date cannot be changed once register advantage program.
Confirm the provided information is correct and click Submit. The Activation key field will be empty if not provided in previous step.
The headset you registered will be listed under Registered Device. Click Back to return to the list view or click Activate Now to register the device warranty with VIVE Advantage Activation Key for this device.
If the provided device information is incorrect, you can click Edit to update the S/N, location of purchase, and date of purchase.
NOTE: You can only edit the registered device information BEFORE activate advantage program for the device warranty.
If you click Activate Now in last step, fill in the VIVE Advantage Activation Key in the popup and click
Note: The warranty period is calculated based on the Date of Purchase field provided in Step 3.
The VIVE Advantage section in device detail view will shows the registered Advantage type, Warranty End Date, and Support Contact after registering the Advantage Activation Key.
You can also check the Registered Device for the list view. For the device that registered serial number only, it will shows Activate Now in VIVE Advantage column which you can click and register the Advantage Activation Key. For the device that also registered Advantage Activation Key, it will shows the advantage detail and status.