Canceling your subscription is a straightforward process.
Or launch your Viveport Desktop App, click your personal icon, and then select "INFINITY":
Scroll to the bottom of the page, and click ‘’Cancel Infinity Now’’. Complete the survey, and click "CANCEL INFINITY". You will see your subscription end date at the next step.
Wait for it to re-direct back to the Infinity page:
You may restart your membership at any time via the Infinity page.
Another checkpoint to know if you have successfuuly cancelled the subscription is - you will receive a Cancellation confirmation email from Viveport, with the subject "Your Infinity membership was successfully canceled."
If you are unable to log in to your Viveport account, or are experiencing any issue with cancellation, please feel free to contact us.
If you are an active Annual Infinity member, the "Cancel Infinity Now" button will only be clickable once you completed a payment cycle of 12-months. If no title were launched during the first 6 months, you may contact Viveport customer support to help cancel your Annual Subscription.