If you choose to receive PIN code from email, make sure it is not in your junk mailbox. If by short message, make sure service is available. Delivery speed and availability of PIN code might vary in different area and service provider. If you still cannot receive PIN code, this depends primarily on whether you set up a recovery email or phone. If you do, you can have the code sent to your recovery email or phone.
If the above steps did not solve the problem, kindly contact us, our customer support agent will get in touch with you shortly.