VIVEPORT Code: 

To redeem a code for a VIVEPORT app or game, a VIVEPORT Gift Card or VIVEPORT Infinity, please log in to VIVEPORT, and visit the code redemption page: https://www.viveport.com/myredeem

Once you have redeemed a content code, you will find the new content in your VIVEPORT Library under the 'Purchased' category.

Once you have redeemed an one-month/two-month/12-month Infinity code, you should find this redemption/subscription record in your Infinity page.

VIVE Code: 

When you purchase a VIVE Headset/accessory, a VIVEPORT Infinity code is bundled with your purchase. To acquire free VIVEPORT Infinity membership, you need to redeem a code which is supplied for you after purchase. There are two ways to receive the code(s).

 Note: The redemption offer may change according to the official website announcement.

If you bought your VIVE via Vive.com: 

• You should find a master code printed on a 6 x 8in card, which is printed on/included in the VIVE's packaging. Codes are no longer emailed from HTC after purchase; you must look for the code on the package or inside the box.
  • For Cosmos users - The promotional code will be on the blue insert when you open Cosmo's packaging.
  • Please look carefully for the card! The code is 10 digits long, consisting of letters and numbers.
• To redeem a 12-digits VIVE inbox bundle code, please visit: www.vive.com/code/
  • During redemption, you will need to create an HTC account. If you have already created an account, you can use it to redeem your code.
• After redeeming the bundle code, you will be shown (and emailed) your VIVEPORT Infinity code.
  • If you close or otherwise 'lose' the page with your code on, you can login here using the HTC account you created to look for the previously redeemed codes. (This helps if you lose/didn't receive the Infinity code email.)
• Now, redeem your VIVEPORT Infinity code(It is a code that starts with 'SU') on the VIVEPORT redemption page.

If you cannot find a card in your Vive's packaging, or have other issues with redemption, please contact our Customer Care team. This post lists details on how to contact Customer Care, globally.

If you bought your Vive from a retailer: 

• For many retailers, a master code printed on a 6 x 8in card is included in the Vive's packaging. The code may also be issued separately by your retailer - on your sales receipt, or possibly emailed separately. (Australia/NZ customers: See separate note below.)
  • Please look carefully for the card! The code is 10 digits long, consisting of letters and numbers.
• To redeem a 12-digits VIVE inbox bundle code, please visit: www.vive.com/code/
  • During redemption, you will need to create an HTC account. If you have already created an account, you can use it to redeem your code.
• After redeeming the master code, you will be shown (and emailed) a VIVEPORT Infinity code.
  • If you close or otherwise 'lose' the page with codes on, you can login here using the HTC account you created to look for codes previously redeemed. (This helps if you lose/didn't receive the Infinity code email.)
• Now, redeem your VIVEPORT Infinity code(It is a code that starts with 'SU') on the VIVEPORT redemption page

For most customers, if you do not receive your bundle code from your retailer, you should contact your retailer for further information and follow-up.

*Australia / New Zealand customers: Retailers do not issue redemption codes in these territories. Please contact Vive Customer Care (Australia, New Zealand) with proof of purchase, instead.

Resold/used Vive purchases 

If you purchased a used VIVE product, whether online or in-person, it may not include a master redemption code in the packaging. It is also possible that the code included in the package has been redeemed already. In either case, replacement codes cannot be supplied by Customer Care. If the VIVE was sold 'as new', you should contact the retailer you purchased the VIVE from to get your code.