VIVEPORT: 

To redeem a code for a VIVEPORT app or game, a VIVEPORT Gift Card or VIVEPORT Infinity, you will visit our code redemption page: https://www.viveport.com/myredeem

Once you have redeemed a content code, you will find the new content in your VIVEPORT Library.  

Once you have redeemed an Infinity code, you will find your subscription record in your Infinity page.

VIVE: 

When purchasing a VIVE, a VIVEPORT Infinity code is bundled with your purchase. To acccess your VIVEPORT Infinity, you need to redeem a code which is supplied for you after purchase. There are two ways to receive the codes.

 Note: The redemption offer is according to the official website announcement.

If you bought your VIVE via Vive.com: 

• You should find a master code printed on a 6 x 8in card, which is included in the VIVE's packaging. Codes are no longer emailed from HTC after purchase; you must look for the card in the packaging.
  • For Cosmos users - The promotional code will be on the blue insert when you open Cosmo's packaging. 
  • Please look carefully for the card! The code will be 10 digits long, consisting of letters and numbers.
• To redeem an 10 digits VIVE inbox bundle code please visit: www.vive.com/code/
  • During redemption, you will need to create an HTC account. If you have already created an account, you can use it to redeem your code.
• After redeeming the bundle code, you will be shown (and emailed) your VIVEPORT Infinity code.
  • If you close or otherwise 'lose' the page with your code on, you can login here using the HTC account you created to look for codes previously redeemed. (This helps if you lose the email, too.)
• You will redeem your VIVEPORT Infinity code on the VIVEPORT redemption page.

If you cannot find a card in your Vive's packaging, or have other issues with redemption, please contact our Customer Care team. This post lists details on how to contact Customer Care, globally.

If you bought your Vive from a retailer: 

• For many retailers, a master code printed on a 6 x 8in card is included in the Vive's packaging. The code may also be issued separately by your retailer - on your sales receipt, or possibly emailed separately. (Australia/NZ customers: See separate note below.)
  • Please look carefully for the card! The code will be 10 digits long, consisting of letters and numbers.
• To redeem an 10 digits VIVE inbox bundle code please visit: www.vive.com/code/
  • During redemption, you will need to create an HTC account. If you have already created an account (for example, to post here on the Forums) you can use it to redeem your code.
• After redeeming the master code, you will be shown (and emailed)your VIVEPORT Infinity code.
  • If you close or otherwise 'lose' the page with codes on, you can login here using the HTC account you created to look for codes previously redeemed. (This helps if you lose the email, too.)
• You will redeem your VIVEPORT Infinity code on the VIVEPORT redemption page

For most customers, if you do not receive your bundle code from your retailer, you should contact your retailer for further information and follow-up.

 Australia / New Zealand customers: Retailers do not issue redemption codes in these territories. Please contact Vive Customer Care (Australia, New Zealand) with proof of purchase, instead.

Resold/used Vive purchases 

If your VIVE was purchased used, whether online or in-person, it may not include a master redemption code in the packaging. It is also possible that the code will be included, but it will already have been redeemed. In either case, replacement codes cannot be supplied by Customer Care. If the VIVE was sold 'as new', you should contact the retailer you purchased the VIVE from to get your code.