Unable to get the Redeem Code from Email or My Redeem Page?

Pre-condition: New VIVE FLOW = Device never logged-in before

[If you log in from VIVE FLOW Companion App with a resold or used VIVE FLOW device]

We are sorry. You are not able to see the “Special Offers” page and will not receive any redeem code.

[If you log in from VIVE FLOW Companion App with a New VIVE FLOW device]

You are eligible to get a 2-month Infinity Vista Redeem Code. You will see a pop-up notice(as below screenshot) during device setup on the VIVE Flow Companion App. If you could see the “Special Offers” pop-up, the system will deliver the redeem code to your account. All you have to do is visit My Redeem Page to finish the redemption process. See How to redeem VIVE/VIVEPORT codes.

(Special Offers Popup)

(Website Redeem Page)

*Note: If you can see the Special Offers Pop-up, but do not see the redeem code on the VIVEPORT website, please contact support for further assistance.