FAQ for Existing Subscribers (6)

What will happen to my monthly subscription service?

On April 2^nd 2019, Your Subscription service will be automatically upgraded to VIVEPORT Infinity service; this means you now have unlimited access to over 600 titles in our Infinity Subscription catalog.  You will not need to pay a dollar extra for this upgrade, and the monthly recurring charge for existing monthly subscribers will remain until 12/31/2019. 

By the end of 2019, you may purchase Annual Infinity for $99 per year.  If you would like to pay by monthly, you could also continue on our Monthly Infinity plan for $12.99 per month. 

How do I upgrade to Infinity? Do I cancel my current subscription service?

Do not cancel your current subscription service! Your existing subscription service (5 selections) will be automatically upgraded to Infinity Subscription (Unlimited selections).  You will not be charged any extra fees until 12/31/19.  Please see How do I get the best deal for VIVEPORT Infinity for more information. 

How do I get the best deal for VIVEPORT Infinity?

On April 2nd 2019, all previous subscription deals will be upgraded into VIVEPORT Infinity.  VIVEPORT Infinity membership price is at $12.99/month or $99/year with an annual plan. If you purchase a Subscription plan before the 2nd of April 2019, your VIVEPORT Infinity membership rate during our transition period will remain at $8.99/month or less with a prepaid plan until the end of 2019.  

Scenario1:

Daniel purchased a 12-month prepaid subscription on Xmas 12/25/2018, and the expiry date for the it is 12/24/2019.  Daniel will be automatically upgraded into Infinity membership from April 2nd 2019 and will be able to enjoy unlimited VR subscription service until 12/24/2019. However, just before April 2nd 2019 Daniel only needs to pay $79.99 for another annual plan and extend his Subscription period to 12/23/2020. 

Scenario2:

Sophie is on VIVEPORT monthly subscription service since 12/25/2018, and pays $8.99 recurring charge per month.  Sophie will continue on paying 8.99/ month after April 2nd for Infinity service and will be able to pay this same rate until 12/31 '2019.  After 12/31/2019 the transition period ends, and the recurring charge for Sophie will increase from 8.99/ month to 12.99/ month. 

Scenario3:

Jackson was on VIVEPORT monthly subscription service since 12/25/2018 and pays $8.99 recurring charge per month.  Jackson cancelled his Subscription plan in February 2019, and decides to join VIVEPORT Infinity after April 2nd 2019.  In this case, Jackson will be paying the original price 12.99/month for VIVEPORT Infinity. 

What will happen to my prepaid subscription service?

Your Prepaid Subscription service will be automatically upgraded to Viveport Infinity. At the end of your prepaid subscription service, you may purchase Annual Infinity for $99 per year. If you would like to pay by monthly, you could also continue on our Monthly Infinity plan for $12.99 per month. 

What’s the value of upgrading to Infinity?

• Instead of 5 selections a month, you now have unlimited access to more than 600 VR games and apps
• VIVEPORT Infinity supports multiple platform and devices, compatible with most VR devices such as HTC VIVE, Oculus, VIVE Focus, Pico, etc.
• Free Access to VIVEPORT Video with premium and exclusive channels/videos
• Monthly benefits such as member only discounts and deals.

 What is VIVEPORT VIDEO and what does it include?

Viveport Video is an immersive, cinematic video player for 2D, 3D, 180 ̊and 360 ̊ videos in VR. Its simple interface and intuitive controls were designed by HTC’s VIVEPORT team to work seamlessly with the Vive system.

Features include:

• A mini-browser interface that lets you browse the streaming catalog without leaving your current video.
• Subtitle and Audio Track selection for local videos.
• Ability to change the viewing environment.