Why does nothing happen after I click the Synchronize/Retrieve button?

If you have already linked your Cloud Drive to Sync, you may just need to press the button a second time.  If it is your first time synchronizing or retrieving files from the Sync website, the pop-up window might have blocked by the browser.

To disable your pop-up blocker for Sync:

Chrome: Click the menu button, then select Settings > Advanced > Privacy and security > Site settings > Pop-ups and redirects, and add “sync.vive.com” under Allowed.

Firefox: Click the menu button, then select Options > Privacy & Security, and uncheck the box to the left of “Block pop-up windows”

Support for Safari is coming soon.