WHAT IS THIS OFFER?
As a welcome to the VIVEPORT platform, we are giving away one free month of our VIVEPORT INFINITY subscription service to all Oculus Quest and Quest 2 owners. Both new and existing VIVEPORT members can participate in this pop-up event and redeem one month of unlimited access to hundreds of top VR titles, in addition to membership perks like discounts, exclusive offers, and more!
HOW LONG IS THIS OFFER AVAILABLE?
Limited time giveaway available from October 8 to October 10, 2021, PST only through VIVEPORT. If you participate successfully, the 1-month gift code will be automatically added to your VIVEPORT Account Redeem page. Don’t forget to submit the code immediately to keep it on your redeem page and “Redeem” it to begin your VIVEPORT INFINITY experience
Note: Once you receive a promotional code, you must submit it promptly in order to retain it on your redeem page. And your promotional code must be redeemed by December 31st, 2021, at 23:59pm PST, or it will expire. (Expiration date of the promotional codes: 2021/12/31, PST)
HOW DO I REDEEM MY ONE FREE MONTH?
Connect your device to a USB 3.0 port or a Type-C port on your computer and start the VIVEPORT Desktop app. From there, begin the process of joining a free VIVEPORT INFINITY trial. We’ll automatically process your code and send it to the Redeem Page in your store account.
You can sign up for a VIVEPORT account and download all necessary software from https://www.viveport.com.
Note: Promotional codes are limited to one per device. For Oculus Quest owners who received this promo during the last VIVEPORT4Quest campaign, you are not eligible to receive it again.
HOW DO I ACCESS THIS OFFER?
As you sign in to your VIVEPORT account with your Quest/Quest 2 device connected to your USB 3.0 port or Type-C port, you should see an automated pop-up message that looks like below. Once you click SURE and receive a promotional code, you must submit it promptly in order to retain it on your Redeem Page.
If you click the MAYBE LATER button, we will remind you of this offer only if you reconnect your device via a USB 3.0 port or a Type-C port.
WHY AM I NOT SEEING THIS OFFER?
There are a few reasons why you might not be seeing this offer pop up on your VIVEPORT account:
- Make sure you have updated the latest VIVEPORT Desktop version 220.127.116.11 to connect with your Oculus Quest/Quest 2.
- Double-check that you have connected your Quest device to your USB 3.0 port or Type-C port and that your computer recognizes the connection.
- Make sure you have not redeemed this code yet on your device, as this offer is limited to one code per device and account.
- Quest users who utilize a virtual desktop application to launch VIVEPORT contents (wireless Quest users) may not be able to see the event pop-up information. To get the offer, please submit a photo of your Quest headset with the S/N (the 14-digit alphanumeric serial number)and your VIVEPORT account email to our Viveport Support for verification. We will verify your participation during the campaign period and provide you the redemption code after it has been verified.
WHY AM I GETTING AN ERROR MESSAGE?
If you are getting an error message, it may mean that you have already used this device to redeem this offer (or to participate in the last VIVEPORT4Quest campaign in August 2021). Double-check your Redeem Page for any codes you might have missed.
Another reason you could be seeing an error message is that your new device is not being recognized, either by your computer or by VIVEPORT. Try these steps to resolve the issue:
- Check your internet connection, resetting it if necessary
- Re-connect your device to your USB 3.0 port or a Type-C port
If the problem persists, contact VIVEPORT support and we will assist you directly.