Unable to get the Redeem Code from Email or My Redeem Page?

Pre-condition: New VIVE FLOW = Device never logged-in before

[If you log in from VIVE FLOW Companion App with a resold or used VIVE FLOW device]

We are sorry. You are not able to see the “Special Offers” page and cannot get the redeem code.

[If you log in from VIVE FLOW Companion App with a New VIVE FLOW device]

You are able to get the 2-month Infinity Vista Redeem Code. You will see the popup (as below screenshot) during device setup flow from VIVE Flow Companion App. If you could see the “Special Offers” popup, we will help you pre-hold the redeem code to your account. All you have to do is to visit My Redeem Page to finish the redeem process.

(Special Offers Popup)

(Website Redeem Page)

*Note: If you can see the Special Offers Popup, but cannot see the redeem code from website, please contact support for further assistance.