I am getting a “Connection Lost” error, how do I fix this?

Follow the troubleshooting steps below to restore a lost connection:

• Confirm that your internet connection is active and stable.
• Make sure your VIVEPORT Desktop app and VIVE Focus Plus headset software are up to date.
• Reboot your VIVEPORT Desktop app, VIVE Focus Plus headset, and/or Wi-Fi router.
• After that, you could tap Retry to recover the connection.

If the problem persists, please file a support ticket with us and will examine the issue directly.