What do I do if I have trouble launching VIVEPORT?

Kindly see What OS(Operating System) are supported by VIVEPORT Desktop App?

to check if your Operating system is supported by VIVEPORT Desktop App. 

Please follow the below troubleshooting steps to launch VIVEPORT: 

1. Windows 8: To open certain games, you will need to ensure you have already installed necessary Windows Updates. During Vive installation, there should be a pop-up message to notify if you need to install Windows Updates, but if you have problems, please go to Microsoft’s web links below to download and install these specific updates:
   • KB2999226 for Windows 8: https://www.microsoft.com/en-us/download/details.aspx?id=49081
     
     
2. Windows 8.1: To open certain games, you will need to ensure you have already installed necessary Windows Updates. During Vive installation, there should be a pop-up message to notify if you need to install Windows Updates, but if you have problems, please go to Microsoft’s web links below to download and install these specific updates:
   • KB2919442 for Windows 8.1: https://www.microsoft.com/en-us/download/details.aspx?id=42135
   • KB2919355 for Windows 8.1: https://www.microsoft.com/en-us/download/details.aspx?id=42327
   • KB2999226 for Windows 8.1: https://www.microsoft.com/en-us/download/details.aspx?id=49071
     
     
3. Windows 10: If a “disable secure boot” message appears, then you need to update Viveport Desktop to 1.0.8889 (r938) or newer. To do this, first shutdown and restart your computer, then open Vive. You should be prompted to install the Vive update.
   
   
4. Anti-Virus: Some anti-virus software will misclassify Viveport Desktop components and block their functionality. If your anti-virus / security program alerts when you install or use Vive, then you need to configure it to allow Vive, or temporarily disable the anti-virus software.
    

5. SteamVR runtime issue, Please AVOID:

   1. Characters other than English in Windows user name.  

   2. Characters other than English in VIVE installation path.  

   3. Any types of symbol, underline, “~!@#$%^&”  in windows user name or VIVE installed path

   4. Installing VIVE under "F, G, H" Drive.  
6. If the above steps did not solve your problem, kindly go to VIVEPORT Desktop App Settings and report issue to send us a ticket.  If you are unable to access Settings or Report issue, please download VIVEPORT-Feedback and report your issue.