Kindly see What OS(Operating System) are supported by VIVEPORT Desktop App?
to check if your Operating system is supported by VIVEPORT Desktop App.
* If you get 43200 error, please follow below troubleshooting steps
- Uninstall this App from Library
- If you are a subscriber, Try selecting this app again from the Infinity content list
- If you are not a subscriber, kindly purchase this App again
- Download and launch this App
Please follow the below troubleshooting steps to launch VIVEPORT Desktop App:
- Check if you are connected to a stable internet connection, switch to a different wired or wireless connection, if possible.
- Temporarily disable your Anti-virus and Firewall software.
- Check your Windows system time zone, and make sure it syncs.
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Please AVOID:
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Characters other than Latin Characters in Windows user name.
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Characters other than Latin Characters in VIVE installation path.
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Any types of symbol, underline, (“~!@#$%^&”) in windows user name or VIVE installed path
- Installing VIVE under "F, G, H" Drive.
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- Reboot your computer
- If the above steps did not solve your problem, kindly go to VIVEPORT Desktop App Settings and report issue to send us a ticket. If you are unable to access Settings or Report issue, please download VIVE-Feedback and report your issue.
Note: If you are an Infinity user, your account might have reached the limit of active sessions. Please logout from other devices before you launch again. If you share account with your family and friends, please make sure no one is playing with your account.